We use 3 ways of shipping:
· EMS: It’s very Fast (about 5 business days) and very safe.
Your parcel can be insured. If you want to insure it please contact us or tell us in the comment area when you are making your order otherwise it will be shipped without it.
Once we’ve sent your order, your parcel is trackable on the Japanese Post website (English only) :
When the package has arrived in your country, it is better to track it from your national post website, in order to get detailed information:
· Economy airmail/SAL with tracking number : (from 2 to 4 weeks, delivery depends on your local post).
Depending on the shipping country, it will be shipped with SAL or Airmail. Both will have a tracking number.
Your parcel is not insure.
Up to 2 kgs.
· Surface Mail Sea (with tracking number) arround 10 weeks. From 2 kilos.
The cheapest way for shipping until 30kilos of non-fragile items!
Your parcel is not insure.
Please note that the average delivery times above are indicated for the purpose of comparison between different available shipping methods, and they are not guaranteed!
If your shipping country is Japan, on the website it will be written "free shipping" because we cannot change it on the website system. However the shipping method will be Yupack Chakubarai (Payment of the shipping fee at the delivery). Thank you for your understanding.
SHIPPING COSTS CALCULATION:
Shipping costs depend on package weight but also it size. Amounts indicated hereabove are those to Europe and North America. They are only an estimation. We take great care in updating our items database but it can happen that weight is different at time of shipping. We reserve our right to ask you extra shipping costs (if package is more heavy) or to pay back shipping costs in excess (if package is lighter). Weight is not based only on items weight but on packaging weight too.
You can have to pay customs fees and VAT when you get your package in your country. We can't tell you whether you will have to pay them or not. We neither can influence or predict anything about your country customs policies. Customs fee and VAT are to be paid by you. Anyway, low value packages are usually free of taxes.
All items sold on our website are legally on sale in Japan. It is anyway up to you to check if the items you order are authorized in your country. We are not liable if customs confiscate an item.
We take back only items with an original default and of course items sent to you by mistake. If possible don't open original item packages. Depending on the case, we will refund you or provide a new item. When it comes about limited release items, it often won't be possible to send you a new item. If you think an item from your order needs to be replaced, contact us within 7 days after you receive the package.
All our products are original Japanese items.